Refund Policy
Refund Policy
Thank you for supporting Pour Fragrance Bar. We want you to have a great experience with our products and services. Please review the policy below regarding refunds, returns, and exchanges.
Fragrance Products
Due to the personal and custom nature of fragrance products, all sales are final once a product has been opened or used. We do not offer refunds for opened or used fragrances.
If your product arrives damaged or defective, please contact us within 5 days of delivery. Include your order number and photos of the item and packaging. Our team will review the issue and may offer a replacement or store credit.
Unopened Products
Unused and unopened products may be eligible for return within 7 days of delivery. Items must be in original condition and original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Once the returned item is received and inspected, an approved refund will be issued to the original payment method.
Custom Fragrance Experiences
Fragrance blending sessions and custom scent experiences are non refundable once the appointment has taken place.
Reservations and Appointments
Reservations may be rescheduled with advance notice. Please contact our team at least 48 hours before your scheduled appointment if you need to change your booking. Missed appointments or late cancellations may not be eligible for refunds.
Mobile Wine Bar and Private Events
Deposits for private events or mobile wine bar bookings are non refundable but may be transferable to a new date if availability allows and adequate notice is provided.
Processing Time
If a refund is approved, it will be processed within 5 to 10 business days. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.
Contact
If you have questions regarding your order, event booking, or this policy, please contact Pour Fragrance Bar through the contact page on our website. Our team will assist you as quickly as possible.